Refund & Returns
Effective Date: 02-15-2025
At Fragrancez, we want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a simple return and refund process.
Return Window
Items can be returned within 30 days of delivery.
Item Condition
To be eligible for a return, the item must be:
- Unused
- In its original packaging
- With all tags attached
Non-Returnable Items
The following items are non-returnable:
- Custom or personalized items
- Hygiene products (e.g., undergarments), unless unopened and unused.
Refund Approval Process
Once we receive your returned item and inspect it, we will notify you about the approval status of your refund within 7 business days.
- If approved, your refund will be processed to your original payment method within 7 business days.
- Please note, your bank or credit card provider may require additional time to post the refund to your account.
- You will receive a confirmation email once the refund is processed.
If you don’t see the refund within the expected time, please check with your bank or credit card provider. For further assistance, contact us at support@fragrancez.us.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a free return and offer either a replacement or a full refund.
Incorrect Product Received
If you receive the wrong item, please contact us. We will cover the return shipping costs and send you the correct product.
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. After that, we may not be able to cancel the order if it’s already shipped.
Restocking Fees
We do not charge any restocking fees for returns.
Contact Information
For further assistance, reach out to us:
- Email: support@fragrancez.us
- Phone: +1 229 437 1968
- Address: 1216 Dunwoody Dr, Valdosta, GA 31601, United States of America
