FAQ

Orders & Shipping

1. Do you ship internationally?

No, we currently ship only within the United States.

2. How long does shipping take?

Orders typically arrive within 5–7 business days after processing.

3. How can I track my order?

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting our Order Tracking page.

4. Can I change my shipping address after placing an order?

If your order has not yet been processed, you may contact us to request a shipping address change. Once your order is shipped, we cannot modify the address.

5. What happens if my package is lost or delayed?

If your package is delayed, please check the tracking information. If it appears lost, contact our support team, and we will assist you in locating it or issuing a resolution.

Payments & Security

6. What payment methods do you accept?

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay

7. Is my payment information secure?

Yes! Your security is our highest priority. All transactions are encrypted, and our website is constantly monitored and updated to comply with the latest security standards and regulatory requirements.

8. Are there any additional charges or taxes?

Any applicable taxes will be calculated at checkout based on your delivery location. We do not charge hidden fees.

Returns & Refunds

9. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and have all tags attached.

10. How do I request a return?

To start a return, please contact our support team. Once we receive and inspect the returned item, we will notify you about the approval status.

11. How long does it take to receive a refund?

Once approved, refunds are processed to your original payment method within 7 business days. Your bank or payment provider may take additional time to post the refund.

12. Do you cover return shipping costs?

If you received a defective, damaged, or incorrect item, we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping costs.

13. Can I exchange an item?

We offer exchanges only for defective or incorrect items. If you need a different size, you must return the original item and place a new order.

Order Cancellations & Modifications

14. Can I cancel my order after placing it?

Yes, you may cancel your order within 2 hours of purchase by contacting our customer service team.

15. Can I modify my order after checkout?

Once an order is placed, it cannot be modified. If necessary, you can cancel it within 2 hours and place a new order.

Product Information

16. Are your perfumes authentic and branded?

Yes, we only sell 100% authentic, branded perfumes. We do not sell imitations or counterfeit products.

17. Do you sell tester perfumes?

No, we only sell retail-packaged perfumes.

18. How can I check if a product is available?

All available products are listed on our website. If an item is out of stock, it will be marked as “Sold Out.”

Customer Support

19. How can I contact customer service?

You can reach us via email at support@fragrancez.us Our support team is available to assist you.

20. How long does it take to receive a response?

We aim to respond to all inquiries within 24 hours on business days.