Shipping Policy
Effective Date: 02-15-2025
Shipping Locations
We currently ship within the United States only. Unfortunately, we do not offer international shipping at this time.
Shipping Methods & Carriers
We use the following reliable carriers to ship your orders:
DHL
FedEx
USPS
Processing Time
All orders are processed within 1-2 business days, Monday to Friday.
Orders placed before 17:00 (GMT-05:OO) Central Standard Tme (USA – Canada) will be processed the same day. Orders placed after (GMT-05:OO) will be processed the next business day.
Shipping Fees
We offer FREE SHIPPING on all orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting our Order Tracking page on our website.
Estimated Delivery
Orders typically arrive within 5-7 business days after processing, depending on your delivery location.
Delivery times may vary based on the carrier and destination.
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please refer to our Returns Policy for instructions.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of receiving the package so we can resolve the issue promptly.
Exchanges
We offer exchanges for defective or incorrect items. Please contact us within 14 days of delivery to request an exchange. We will cover the return shipping costs for eligible exchanges.
For size changes, please follow the return process and place a new order for the correct size.
For detailed return instructions, please refer to our Refund & Return.
Contact Information
For further assistance, reach out to us:
- Email: support@fragrancez.us
- Phone: +1 229 437 1968
- Address: 1216 Dunwoody Dr, Valdosta, GA 31601, United States of America
